It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trying to close out sprints but issues not resolving

When trying to close out sprints we are having an issue where items that are done are being categorized as incomplete and Jira wants to move them to another sprint/backlog. We are only seeing this within one project and previously in this project did not have this issue when closing a sprint. I contacted atlassian support and they provided me with this link: Followed these instructions step-by-step which led to an even more bizarre behavior where now items that were "cancelled" are shown as done at sprint close by no other issue types are. I have compared the post functions and resolutions for all statuses and transitions and they appear the same. So I am not sure what I am missing?

2 answers

0 votes
Joe_Pitt Community Leader Sep 06, 2019

In most sprints for an issue to be done it must have a value in the resolution field. Any value. If your 'cancelled' issues have a value in resolution they will show as done. Technically, if they are cancelled they are basically 'done' since no more work is needed.  If on the other hand you didn't have a resolution in the cancelled issues and now you do they will show as done

In our case we have a resolution for both "done" and "cancelled" items. But when we go to close only the "canceled" are being identified as done and the "done" items Jira is trying to force us to move to a new sprint/backlog. So basically "cancelled" is working as we would expect but "done" is not.

That's weird. No matter what resolution you pick, issue should be resolved. Is your close status in green color?

Yes. Status is green and resolution field is filled in. This just popped up for us within the last week and just on one project. We even have projects sharing this workflow and on the other this issue isnt appearing.

one last question, can you also check that the resolved date is set as well?

resolved date is set and updates when i change resolution. Wondering if i should just migrate all issues to a new project and see if I have more success there. Problem is only within this one project.


This was the issue, way more simple then what I was assuming. We recently added a "Cancelled" column after "Done" and that was what caused the issue.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you