Transition from all except from current status

David L
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August 28, 2019

Hi all,

I have a workflow where almost all status can go/from every other status. So I set all status to "allow all statuses to transition to this one" and everything seems to work well! ... Except one thing, the fact that it can transition to itself.

I tried looking around at the transition's condition/validator, but I can't seem to find any that checks CURRENT status of the ticket. Is there a way to do this without using any plugin by any chance?

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August 29, 2019

Hello @David L 

What do you mean by "It can transition to itself ?" 

Can you provide a screenshot, video or something ?

Vladimir Hudjan April 18, 2024


I believe we have the same use case. For the sake of workflow simplicity, I added "allow all statuses to transition to this one", but I don't want to show the transaction in the portal in case the issue is in that status already. 
Screenshot 2024-04-18 at 10.05.40.pngScreenshot 2024-04-18 at 10.06.01.png

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