I'm seeking a way of tracking and calculating service downtimes via JIRA tickets.
For that I'd use a custom field with "duration" and some kind of report to produce sum of durations per time period (per week/per month/etc).
Unfortunately I haven't found anything like that in stock JIRA plugins.
Any ideas into which direction I should look?
I'm using JIRA Cloud Software.
You are correct to say that there are no easy ways of achieving this with the system. Although it can be configured to achieve this. Here are some ideas for you to consider.
Ticket may have associated work, that's why I don't want to use work log. Also most issues are tracked manually for now so it may be open longer or at different times than actual incident. Regarding plugins for additional reporting -- can you suggest any? I could not find anything directly relevant to this. For now I'm using plain text description like "5m", "2h" but looks like I can't report on that without offloading to Excel or something.
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