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Topic: How to give access to User who was denied access previously in JIRA

Hi all,

I had a user who submitted a request to access JIRA, but we denied it at the time.

Now, we are trying to give that user access, but it seems like they are completely blocked from accessing the backend/project boards/dashboards etc...

Is there any work-around for this situation?

2 answers

0 votes

Assuming you are a system administrator please go into settings, user management and search for the user. If found you should be able to go view details by clicking on their name and then granting access as well as select the check boxes for the appropriate products. Once this is done you can check to see if they have the necessary permissions for the projects in question.

if you do not find the user under user management then invite the user using the ad user button. 

0 votes
Sugandha Atlassian Team May 06, 2022

Hello @Aileen Choe ,

 

If I understand your issue correctly, you are unable to invite a user to your Cloud Instance. Could you please share what error the user is facing?

- Have you sent the user an invitation?

- Is there any error message the user is seeing which following the invitation email to join your site.

@Sugandha Hello!
Yes, there is a user who we've sent 2 invitations

But when they click on a dashboard link, it's sending them back to the frontend of the help desk page.

I will check back with them to make sure they are clicking through the login screens correctly.

But I was ultimately wondering if someone denied a user access request, does it prevent that user/user email from being able to log in to that environment permanently?

*I unfortunately don't remember the exact warning message for when access request is denied, so that's why I posted my question

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