I am not able to tag another user in a comment by using the @ symbol. That function works fine as I am typing this message, but when I try to do so in the comments section of an order it does not.
Please let me know if there is a fix for this.
Hi Danielle, Can you please provide more detail about where this feature is not functioning? I see you have added the 'jira-cloud' tag, so I'm guessing this is a problem on a field in your JIRA Cloud instance, but it's not really clear at this point. Also, how is the feature failing when you attempt to use it? Are you not able to see a list of people to mention? Or can you see the list, but the user isn't notified properly?
Hi Shayne -
Here is a screenshot of where I am having the issue.
When I am in JIRA within a certain ticket and try to comment on the ticket. I am not able to see a list of people to mention.
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