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Suddenly users can not access cases

A team of users suddenly cannot access cases in their project. They are getting this message when they click on a case in the list.

 Navvis Error.png

 

3 answers

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Answer accepted
Daniel Ebers Community Leader Jan 13, 2021

Assuming you are the one who has administrator permission could you please try to use "Permission Helper" from "Jira Admin Helper" to dig into that further?

As per it's description: "The Permission Helper can help you figure out why a user can or can't see a certain issue."

You can learn more about it here:
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

0 votes
Jack Community Leader Jan 12, 2021

have you inspected the project for the users that are seeing this? Do they have access? Is this NG or Classic? If they exist in the project then the next thing to look at is the permissions. Maybe a role or group was deleted and that role or group is used in the permission scheme.

0 votes
Dirk Ronsmans Community Leader Jan 12, 2021

It mentions "view other portals" are they customers or agents?

I was wondering if a security level was maybe set but you mention they see the issues in the list?

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
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