Shortcuts activating when typing comments

Jack Adams February 26, 2024

Only in Google Chrome so far, we've had a few users experience Jira shortcuts appearing when typing comments/editing tickets. We've tried removing any plugins and browser extensions but seems its still an issue. 

Just wondering if anyone else has experienced this or has a possible solution to try, it's definitely only Chrome, it all works fine in Edge.

6 answers

2 votes
Nitin Katageri
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May 13, 2024

This is happening to me as well. Keys typed in the comments of issues are being considered as commands. H goes to help. Unable to add comments

Nigel Eber May 13, 2024

Yes, me too. Only as of this morning.

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Gem Euber
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May 13, 2024

I'm using safari, every letter goes to a shortcut. :( really annoying 

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Uri Kogan
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May 14, 2024

me too, @Gem Euber 

Aaron Williams
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May 14, 2024

also experiencing this today

Nitin Katageri
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May 14, 2024

The issues is fixed for me, following is what I have tested so far,


Chrome - 124.0.6367.201 (Official Build) (64-bit)
Firefox - 125.0.3 (64-bit)

Gem Euber
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May 14, 2024

I'm not encountering the issue any longer.
Version 17.2.1 (19617.1.17.11.12) for safari. 

0 votes
Anup Ranekar
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May 14, 2024

Hi Guys,
I experienced the same on my system but turns out it was not a Jira issue but indeed it was a space issue. My system space was full and when I cleared it, the issue disappeared.
Thanks,
Anup

0 votes
Aaron Williams
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May 14, 2024

Had this issue in Chrome (space bar jumps down page, h key opens help).

Took the latest update to Chrome which did not resolve the issue (Version 124.0.6367.208 (Official Build) (64-bit))

Switched to Edge, issue does not exist (Version 124.0.2478.97 (Official build) (64-bit))

0 votes
Nigel Eber May 13, 2024

It's a known issue now and they're looking into it: https://jira-software.status.atlassian.com/

Justin Liu May 14, 2024

I'm still having issue even above page saying it's resolved 

0 votes
Raihan Deandra Roso
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May 13, 2024

This has also happened to me and it's frustrating. Aside from using other browsers, have you found any solutions  @Jack Adams ? Or does the issue somehow eventually disappear?

I just encountered the issue today and need to open Jira on another browser to comments. Have used Chrome and Firefox, but the issue still remains.

I want to deactivate any type of shortcut but not sure how as I can't find the answer (yet) from Jira Help or Documentations.

Nigel Eber May 13, 2024

Same here. I'm not the only in my organisation either.

Vanessa Freimuth May 13, 2024

same here!

Jack Adams May 14, 2024

No solution found... we tried different browsers, reinstalling, clearing site data, nothing seemed to work so the users just decided to put up with the issue.

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0 votes
Marc Koppelaar - Devoteam
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February 26, 2024

Hi @Jack Adams 

I can't replicate this on my machine. I always work in Chrome.

And if it just related to chrome it's most likely in Chrome, are you on the latest version?

I don't see this as an issue relating to Atlassian.

Jack Adams February 26, 2024

Hey @Marc Koppelaar - Devoteam

Thanks for the fast reply!

Yes Chrome is updated automatically when new versions are released... if you cannot replicate i'm a bit lost as to what can be causing it.

I'll maybe try a fresh install on Chrome and see what happens.

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