Session Timeouts

One of our users is getting constantly logged out while working and seeing this message:

 

"

You are not authorized to perform this operation. Please log in.
Close this dialog and press refresh in your browser

"

He tried several browsers and 'private browsing' modes.

 

How can we go about fixing that?

1 answer

Try clearing browser cache, cookies, make sure system is running on correct time, sounds like it can have to do with a clock running behind.

 

As said, the issue also occurs using 'private browsing' modes, so caches and cookies aren't the problem.

It also happens after those were deleted.

The clock is synced via ntp (OS X), so that can't be it either.

Any other idea?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,295 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you