How can l create a queue in JIRA Service Desk to show me all the service tickets that have a JIRA ticket? The support team are creating support tickets then the development team are creating JIRA tickets which is then linked back to the service ticket and l would like to have a queue to see this.
depending on your specific use case you could consider creating a unique state used when a JSD issue results in a JSW issue. I did this partly for the reason you seem to be eluding to. In my world internal customer are opening IT issues and product issues under my help desk project. If it is a product issue that requires development's attention then the agent creates a clone and move the JSD issue to the "Development" status. I then have automation set up to resolve the JSD issue when the JSW issue is resolved. Having this state allows me create a specific queue. Just a thought.
Out of the box I don't think you can achieve this. If you have Script runner available you can do the following.
That said there might be other plugins offering same functionality but this is the one I know
There is a plug in called JQL Tricks Plugin that you can use free for up to 6 months. I am currently using this plug-in. I want to see all Service Desk Tickets that have an open JIRA Ticket on them. Here is the JQL Query you will need underneath a specific queue within your JIRA Service Desk project
Issues to show:
issue in linkedIssuesHasStatus("Backlog", "To Do", "In Progress", "Selected for Development", "In Review")
Hope this helps!
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