SOAP LogIn error, behind firewall

Hi,

I have a program which creates an issue in JIRA from an Excel. It works on most computers, but on one's of my colleagues it doesn't. She is in a different network, behind firewall.

The program creates SOAP connection successfully, but it crashes when performing LogIn procedure.

Does anybody know what ports do I need to unblock? or is it something else?

2 answers

1 accepted

SOAP is over HTTP, so it just uses the same port your JIRA is using. Check if your network allows you to access HTTP over the port in which JIRA is running. In many cases, only standard port 80 is allowed.

Try a direct telnet from her machine to the port number in which JIRA runs. If it is not connecting talk to network admins to open that port to allow http traffic.

Will unblocking port 2990 help here?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

136 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you