SOAP LogIn error, behind firewall


I have a program which creates an issue in JIRA from an Excel. It works on most computers, but on one's of my colleagues it doesn't. She is in a different network, behind firewall.

The program creates SOAP connection successfully, but it crashes when performing LogIn procedure.

Does anybody know what ports do I need to unblock? or is it something else?

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SOAP is over HTTP, so it just uses the same port your JIRA is using. Check if your network allows you to access HTTP over the port in which JIRA is running. In many cases, only standard port 80 is allowed.

Try a direct telnet from her machine to the port number in which JIRA runs. If it is not connecting talk to network admins to open that port to allow http traffic.

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Will unblocking port 2990 help here?

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