Restore a deleted issue

One of my coworkers accidentally deleted one issue from our JIRA on demand. We need to restore this issue. Do Atlassian have a back up so that you can help us restore it? I cannot see that we are able to do this by our selves. 

 

Thank you in advance for at quick reply.

3 answers

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Steven Behnke Community Champion Mar 06, 2016

You need to talk with Atlassian Support. From what I know they do not have backups but I am not familiar with their policy.

I cannot believe production systems allow users to have edit or delete permissions but it seems common. Consider removing those permissions and handling this situation with workflow transition.

Thanks Steven!

I'll contact Atlassian Support and hope they are able to help.

Steven Behnke Community Champion Mar 06, 2016

No problem: We're happy to help here on this community but in this instance Support will be your best bet. Best of luck to you. 

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