Restore a deleted issue

One of my coworkers accidentally deleted one issue from our JIRA on demand. We need to restore this issue. Do Atlassian have a back up so that you can help us restore it? I cannot see that we are able to do this by our selves. 

 

Thank you in advance for at quick reply.

3 answers

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amit raj Community Champion Mar 06, 2016
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Steven Behnke Community Champion Mar 06, 2016

You need to talk with Atlassian Support. From what I know they do not have backups but I am not familiar with their policy.

I cannot believe production systems allow users to have edit or delete permissions but it seems common. Consider removing those permissions and handling this situation with workflow transition.

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Thanks Steven!

I'll contact Atlassian Support and hope they are able to help.

Steven Behnke Community Champion Mar 06, 2016

No problem: We're happy to help here on this community but in this instance Support will be your best bet. Best of luck to you. 

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