Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Resolution field on Screen but not available on Layout

Jonathan Spink May 26, 2022

I have added the Resolution field to my Screen but it doesn't appear for positioning on my Layout. Why would that be?

2 answers

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 26, 2022

Because you really don't want the resolution on any layout screen.

JIra shows it automatically on view, as it's a system field, but you don't want to put it on an edit or create screen (controlled by layout) because you would end up resolving issues just by editing or creating them.

The only screen you should put resolution on is the workflow transition screen that is called when closing your issues.

0 votes
Joe Pitt
Community Champion
May 26, 2022

The resolution field shouldn't be on ANY screen except the one presented when transitioning in the workflow where you want it set. It automatically appears on the issue details page. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events