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Problem with ticket creation notification

Anne-Sophie Verdeille
Anne-Sophie Verdeille
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May 6, 2024

Hi everyone, 

I'm working on a project and we are using Jira as a ticketing tool during Test phase. 

Some of the testers are creating linked issues but the notification (of the ticket creation with ticket number and link) does not pop up. Testers are using Chrome and the pop ups have been activated. 

Do you have any idea of how to solve the issue? 

Many thanks in advance for you help!

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Brant Schroeder
Brant Schroeder
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September 5, 2024

@Anne-Sophie Verdeille welcome to the Atlassian community

Can you share a screenshot of what they should be seeing?  I am not aware of a pop-up notification that occurs during a transition or issue creation.  Do you have an app installed on your instance?

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