Possibility to hide/collapse Internal Comments while screen sharing Ticket/Task with Customers

Question

Hello :)

Jira Cloud version: we have both internal and external comments in Jira tasks and tickets. Sometimes we have to share our screen to Customers during Online Meeting and obviously they can see our internal comments also.

In this situation, is there option or trick in Jira so that we can simply hide all Internal comments which will be magic during meeting with Clients.

Look forward your advices and suggestions. Thanks in advance.

Best Regards,

Stephan Schmitz_iiecof · Answer

For this specific use case, I created a browser extension (for Chrome and Firefox), which adds a button to the activity feed of every issue page in the Jira cloud to let you toggle the visibility of restricted comments.

You can find the source and the links to the extension stores on Github: https://github.com/eyecatchup/toggle-restricted-jira-comments?tab=readme-ov-file#installation

Julie Schasler · Answer

This would be a really useful feature.

Nirose_4hwzn0 · Answer

Hi @Sebastian Krzewiński

Thanks for quick response.

Pity that there is no such options available.  It will be really beneficial to have such function or option in order to create convenient meetings together with Customers.

Look forward new development or add ons.

G'Day