Pending status with approval

[Paweł Potakiewicz]

Hi, 

we are using Jira Service Desk platform in our company. I have question about setting up option which will be block moving request to Pending status, before approval by Requestor. How can I do it? Is there any option to create sth like this? Mayby additional button? Thanks for any replies. 

[Angélica Luz]

Hi Paweł,

Thank you for reaching out to Atlassian Community!
When approval is set, the only status that users who are not the approvers will see is "Cancel request":

"Any other agent" view:

Approver view:

If possible, create a test user which will not be an approver for you to test and confirm how agents will see a ticket that will be pending for an approval.
You can find more information about approvals on the documentation below:
- Setting up approvals

If you face any issue or have any other question, please let us know.

Regards,
Angélica