Outgoing mail - change user name

I have set the default reporter of the mail hadler to "Support" User.

The mail handler uses server that uses our support email address.

This user, in his details has a fake email address.

I created a custom field that for the customer email. when sending to the support mail, it fills up automatically with the customer email.

Whenever an support guy from our comapny sends back a mail to the customer, using Jira, the customer get a mail from our support mail but the Jira support guy full name is displayed as the sender.

For example:

If I "Nadav Bilu" (as a jira user) send a mail to a customer he get a mail from "Nadav Bilu" but that name holds the "support@tlvmedia.com" mail behind it.

I would like to be from "TLVMedia Support" and not from each user.

1 answer

In General Configuration there is an Option Email from ${fullname}, you want to replace that value with "TLVMedia Support".

Thanks, Sam

That helped and working perfectlly.


Hi Sam,

Another question regarding the out going mail.

When the customer recieves the mail, the subject has "[JIRA]" String followed by the issue key.

I saw in the general configuration a "Title" field holds that string.

If I'll change that, it will change the subject in the mail retured to the customer ?

Will it harm other parts of the system?

Thanks, Nadav.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,495 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you