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Organization Assignment via Domain

Neetu Verma
Neetu Verma Oct 28, 2020

Hi,

I have a JIRA automation rule which assigns organization based on a domain which works when a client sends request or email.

But when employees from my organization forward the email to the SD using a custom email address, it assigns the wrong organization. Also, it always picks this one organization and I can't figure it out why. 

Anyone ran into this, help, please.

Thanks

Neetu

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Jack Brickey
Jack Brickey Community Leader Jul 16, 2021

@Neetu Verma ,

I would be very interested in your automation that you use here. Would you mind sharing that information with the community?

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Deepanshu Natani
Deepanshu Natani Community Leader Oct 28, 2020

Hi @Neetu Verma ,

Can you share the details of the automation rule you have created?

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