Notificationhelper not showing results

Question

When I go to an arbitrary ticket and I open the notificationhelper I specify a user and an action.

After this I click on submit, and then I see the loading bar.

But when it finishes loading I don't see any results. Are there any fixes for this?

(Tested in IE and Opera)

Douglas Reith · Answer

I'm having the same issue however using Firefox in Ubuntu 12.10.

Also, the workaround doesn't solve it for me.

Worse still I didn't receive notifications about issues that were assigned to me.

AgentSmith · Answer

Greetings!

In researching this using Chrome, I found that the autofill wasn't immediately working for user and issue. I found a workaround, which might work for you:

- open another browser tab

- copy the issue to clipboard

- switch back to the notification helper

- enter the issue

Oddly enough, following those steps immediately autofills. I can then type in another issue or user and it won't find it, but sure enough when I copy to clipboard it works (even though I am not pasting).

That all being said, I just submitted this as a bug for our developers to research further - to include the action field as well.

If interested, you can review the ticket I entered and/or follow it for updates here:

https://jira.atlassian.com/browse/JRA-32313

Sorry I wasn't able to be of more service.

Cheers,
Jason | Atlassian