Notification with complete textual contents


I need a way to get all Texts (to be precise: Description and all comments with author and timestamp) into the notification mails.

It would be easy to just alter the mailing template or such, but we are using onDemand. I m a big fan of workarounds and using stuff in ways, they are not meant to be used, so feel free to give me some absurd ideas.

Thanks a lot


1 answer

1 accepted

1 vote
Accepted answer

There aren't any absurd ideas here. To change the emails, you need to hack the templates, and you can't do that on OnDemand.

the other option might be to intercept outgoing mails and reprocess them (i.e. mail server gets email from Jira, reads the subject for the issue ID, uses REST to pull the information from Jira, and rewrites the email before delivering it) but that only works if you're in control of the outgoing mail, or your users are all in the same incoming mail domain.

Well, then I guess we will give this option a try.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

914 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you