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Hi there Jira Team.
Hope you are doing well. I wanted to know that how to get emails of users in my jira software platform.
In the demo response they have shown that the email is coming, but in actual response we don't have the email as a field inside all users' response.
How can I get the emails of users. Because we really need the data for mapping users between our and jira's platform.
Hello, Good day. One possible reason is that end user's profile has email visibility restricted.
Have you verified the email visibility of end user's profile? https://support.atlassian.com/atlassian-account/docs/update-your-profile-and-visibility-settings/.
Adding another ticket for reference: https://jira.atlassian.com/browse/JRACLOUD-74331
Welcome to Atlassian Community!
Instead of API, you can try to get the user details in the Jira UI and below is the navigation to export the users -
go to settings -> user management -> users