New Automation Question: How do you create the HTML formatting as used in Legacy Automation?

Deanne Wilson February 16, 2021

When I create a new rule under the new Automation I am unable to replicate the nice look (HTML formatting) of the alerts/emails generated in Legacy Automation. I've added the smart tags but only get the plain text versions. I'd like the new automation rules to match that of the legacy automation rules.

Please advise. Thank you.

New Automation:
Jira new ticket creation new automation.png

Legacy Automation:
Jira create ticket- Legacy automation.png

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