I am trying to import JIRA issues from a CSV file, but key fields are missing in the drop downs used to map the CSV file fields to project fields, like date created, date closed/resolved, issue key, etc. 

1 answer

0 votes
Boris Berenberg Community Champion Jan 08, 2015

Please make sure you have done the formatting for the date fields as outlined in the lower portion of: https://confluence.atlassian.com/display/JIRA/Importing+Data+from+CSV

There is no way for you to set the Issue Key. This is decided at the time the issue is created. You can create a custom field to store your legacy issue keys if you wish.

I was able to import all those fields successfully in a test attempt. Many more fields appeared in the drop down list, including an issue key. I deleted the project because I wanted to map values for the issue key in order to retain it from the original system I am copying it from. When I tried to import the same CSV files again I did not see a number of fields I need there anymore. I believe it is possible to retain Issue Keys (we use VTTR-nnnn format) if you check "Map field values" on the import. The project I am importing to is blank.

The only thing I played with between the import attempts is workflows which are not now applied to any of the projects. Don't know what to do.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,156 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot