Mail Handler test fails with no details

Hi, I've setup a Mail Handler in JIRA On Demand which has previously worked fine but all of the sudden stopped working. When I go in to test the Mail Handler it fails with no additional details provided when I click on 'More Details'. IMAP Mail Server that the Mail Handler references is working fine and tests succesfully. Any help troubleshooting would be greatly appreciated!

3 answers

1 accepted

0 votes
David Maye Atlassian Team Dec 09, 2013

The first few things I would check are the obvious things: make sure the mail handler is setup correctly (i.e. the correct server is selected in the mail handler), verify that server is still reachable via normal means (like webmail) and that the ports are correct. The reason is OnDemand updates all the time and maybe a setting was changed back to default values and you didn't see it.

After you have double checked all of your settings and are still having an issue, I would then book a ticket at and have the OnDemand support team take a look at the logs on your instance and see if they see anything that can help troubleshoot. Hope this helps.

Thanks for this David. I've checked all of those items and no joy. I've gone ahead and created a support ticket now.

What happened?   It's been two years and this is still an issue


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,852 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot