Mail Handler Overriding Project's Default Assignee

I asked a question about erroneous notifications a few minutes ago which I've just deleted as I've got to the root of the problem...

My project's Lead is me. The default assignee is set as the Project Lead (me). However, when the Mail Handlers receive an issue by email, it sets the Assignee to be the "dummy" user I've set up to receive the emails ('support').

In the Mail Handler settings, there's no way to specify the Assignee that I can see. But why is the Mail Handler overriding the project settings and making 'support' (the reporter) the Assignee instead of me?

Thanks!

1 answer

1 accepted

1 vote

Do you have the "CC Assignee" option checked?

I do - and having re-read the docs, I see what that does. Notwithstanding the fact that I didn't read the docs properly (or rather, didn't remember them), the help text in the Mail Handler creation window states the first CC'd user will be assigned.... There's nothing there about the TO: field also being checked and creating assignees from that...

But thanks for picking it up!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

765 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you