Mail Handler Overriding Project's Default Assignee

I asked a question about erroneous notifications a few minutes ago which I've just deleted as I've got to the root of the problem...

My project's Lead is me. The default assignee is set as the Project Lead (me). However, when the Mail Handlers receive an issue by email, it sets the Assignee to be the "dummy" user I've set up to receive the emails ('support').

In the Mail Handler settings, there's no way to specify the Assignee that I can see. But why is the Mail Handler overriding the project settings and making 'support' (the reporter) the Assignee instead of me?

Thanks!

1 answer

1 accepted

1 votes

Do you have the "CC Assignee" option checked?

I do - and having re-read the docs, I see what that does. Notwithstanding the fact that I didn't read the docs properly (or rather, didn't remember them), the help text in the Mail Handler creation window states the first CC'd user will be assigned.... There's nothing there about the TO: field also being checked and creating assignees from that...

But thanks for picking it up!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,981 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot