Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Live Notifications

Hi,

We are currently having a service desk setup, with a team of 2 - 5. We work on LIFO basis (Last In First Out). Since there are 2-5  of us, it happens quite frequently, that 2 colleagues will open the same ticket at the same time, and then they enter what I call "Blind spot". One person's updates will not be visible to other person, as there are no any live notifications (Like AJAX), which would say somewhere in the corner "Member X just assigned this to himself". 

This is really frustrating, because we may have 2-3 people working on the same task, without none of them realizing this... 

 

Is there a way to resolve this? Maybe there is a plugin, which would enable live notifications or live update or something?

Much appreciated in advance. 

1 answer

0 votes
Andy Heinzer Atlassian Team Apr 19, 2021

Hi @Domantas Giedraitis 

I understand that you are looking for a way to get notifications on the page directly say when someone else assigns the issue when you might have two or more users looking at the issue at one time.

While Jira Cloud does not have this direct ability at this time, you might want to take a look at the free app called Who's Looking.  This app let's you at least see which other users are currently viewing that issue.  This could at least be useful tool for your users so that they can have a little bit more information about who else might looking at an issue at any given time.

I realize this is not exactly what you have asked for, but having this knowledge could be a useful means avoid collisions between users.

Let me know if you find this helpful.

Andy

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you