It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira service desk: need to display a single select list in read only mode for customer


It's concern the service desk.

I have a general screen for all issues types. I added a single select list in this screen.

For "new feature" issue type, I want to display the value of this select list to the Customer in read-only when he is viewing the issue (not in creation mode if possible).

The agents can modidy the value of this list.

I think it's possible but how?


1 answer

1 accepted

0 votes
Answer accepted



You could set it as a hidden field in that customer request type, with a predefined value.

That however would mean the field would be shown only after creation of the ticket (if it's the portal I don't see this as a problem).


Else, you would need an app from the marketplace (or build your own :P).


This might be helpful - an app which has the functionality you're looking for.



Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you