I have an admin user asking for a "Jira Support Entitlement Number" to submit a support ticket, but when I go to the documented location I get the message "You do not have any product licenses" instead of a page which includes this data. Your documentation or licensing page appear to be out of date, so where do I go now to retrieve this information?
The website to retrieve the licenses you've got under your account is this one: https://my.atlassian.com/
In case there's nothing listed there, then it means that your account (e-mail address) is not the one that holds the license/SEN. In this case I'd recommend you to check it internally in your Company to find out who bought the license or cloud subscription.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot