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Jira + Github (not using DVCS) integration not working


We just recently installed GitHub + Jira integration. We follow the procedures/documentations as provided by GitHub
Until the integration section, where it didn't work. I can't see the ticket in Jira that are "Merged" or "Under Review".
Inside the Jira option of the configuration for GitHub, it says "Active". I selected Sync all repos of the project. I tried to resync and no success. I saw in the forums people had the same issues. Let us know how to resolve the issue, thanks.


2 answers

0 votes
whammy Atlassian Team Oct 28, 2018

Hi @Bob Yu,

Sorry you're having problems with the integration.

As a next step I recommend that you reach out to GitHub support via this URL:


The GitHub team should be able to help you with your problem.

Kind regards,


Hi @whammy,


Thanks I already submitted one to GitHub, I wanted to try on both side(Jira & GitHub). Maybe someone in the community had the same problem and resolved and wanted to know how, thanks for the reply.



You have to build the url before with jira... 

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