Jira + Github (not using DVCS) integration not working

Bob Yu October 26, 2018

Hi,

We just recently installed GitHub + Jira integration. We follow the procedures/documentations as provided by GitHub
https://github.com/integrations/jira/blob/master/README.md
Until the integration section, where it didn't work. I can't see the ticket in Jira that are "Merged" or "Under Review".
Inside the Jira option of the configuration for GitHub, it says "Active". I selected Sync all repos of the project. I tried to resync and no success. I saw in the forums people had the same issues. Let us know how to resolve the issue, thanks.

Bob

1 answer

0 votes
whammy
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 28, 2018

Hi @Bob Yu,

Sorry you're having problems with the integration.

As a next step I recommend that you reach out to GitHub support via this URL: https://github.com/contact?form%5Bsubject%5D=Re%3A+GitHub%2BJira+Integration.

 

The GitHub team should be able to help you with your problem.

Kind regards,

Gareth

Bob Yu October 29, 2018

Hi @whammy,

 

Thanks I already submitted one to GitHub, I wanted to try on both side(Jira & GitHub). Maybe someone in the community had the same problem and resolved and wanted to know how, thanks for the reply.

 

Bob

Suggest an answer

Log in or Sign up to answer