Jira Automation: Automated assignment of issues based on conditions

MeYa
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May 21, 2024

Hi everyone, 
I am just wondering on how to setup a automation rule which resolves the following use case:

 

  • IF an issue gets assigned to a certain user (e.g. Company Internal)
    and
    this issue was assigned before to some defined other users (e.g. Company External, Chris, Michael)

  • THEN the automation should
    assign the issue to the reporter of the issue
    and
    add a comment on the issue.

 

I am struggeling with the IF part - I've tried to work with comparing smart values {{changelog.assignee.from}} and {{assignee.accountId}} but it was not successful.

Anyone an idea to solve this?

Many thanks in advance for your support.
BR MeYa

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Fazila Ashraf
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May 21, 2024

Hi @MeYa 

Welcome to community!

You could use the condition on JQL -> Assignee was (Chris, michael, External) ?

MeYa
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 21, 2024

Things can be so easy

I was thinking too complicated  thank You very much @Fazila Ashraf

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