Jira Agile workflow showing updated items with line through

Hi,

We have a project in JIRA ondemand using the Agile solution. The project is configured using the 'Agile Simplified Workflow Scheme' which has not been modified.

When we add a new issues (e.g a story), at first it appears fine, but if then someone updates the item (e.g. to add sub-tasks), the orginal story items then appears with a line through it, even though the status hasn't changed?

This is causing major issues in visibility of tasks. Please could you advise why this is occuring?

Many thanks,

Gavin

2 answers

1 accepted

0 votes
Accepted answer

I suspect you'll find all the struck-out issues have had their "resolution" field set to "something other than <null>"

You'll need to run some simple searches to test that assumption, and if I'm right, you'll need to do one or two things eto stop it getting wors - remove the resolution field from where-ever you've added it and/or remove corrupting resolution values from the list. Then you can clean out your data.

I'll explain that more if you need it later, please test for it before I start rambling!

Hi Nic,

Thanks for your prompt response. I've done some checking and it looks like we had an 'unresolved' item in the resolution field that was getting applied by default when the ticket was updated.

Removing that seems to have resolved the problem.

THanks,

Gavin

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,234 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you