We have a project in JIRA ondemand using the Agile solution. The project is configured using the 'Agile Simplified Workflow Scheme' which has not been modified.
When we add a new issues (e.g a story), at first it appears fine, but if then someone updates the item (e.g. to add sub-tasks), the orginal story items then appears with a line through it, even though the status hasn't changed?
This is causing major issues in visibility of tasks. Please could you advise why this is occuring?
I suspect you'll find all the struck-out issues have had their "resolution" field set to "something other than <null>"
You'll need to run some simple searches to test that assumption, and if I'm right, you'll need to do one or two things eto stop it getting wors - remove the resolution field from where-ever you've added it and/or remove corrupting resolution values from the list. Then you can clean out your data.
I'll explain that more if you need it later, please test for it before I start rambling!
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