JIRA ticket getting winmail.dat file attached when replying

When I reply to a JIRA notification email from Outlook, the ticket gets a 'winmail.dat' file attached. How do I keep this from happening?

2 answers

Unfortunately, you cannot disable the bundled JIRA mail handlers from attaching any attached files to your JIRA ticket without disabling ALL attachments altogether.

However, you can prevent Outlook from sending winmail.dat by following this Microsoft KB article, which explains how and why this file is being sent along!

Alternatively, you can use This Guide, but it is only applicable to each user locally.

JEMH is plugin Mail Handler for JIRA, that amongst other things does provide you with the ability to filter nominated attachments. By default though, it already filters out the rather useless winmail.dat.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,219 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot