we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page.
After a research, we propose to:
1. Disable the browser's compatibility mode;
2. Enable all TLS x.x versions;
3. Check out if they have the last Java version;
4. Enable the active scripting;
5. Empty the temporary files;
6. Not use proxy in the communications;
7. End the link's access line with a forward slash (/).
Despite all this advices, they still have no access to Jira.
Bear in mind they are capable to access to Jira on other browsers, like Chrome, Firefox...
What else can they do in order to have access to Jira on IE11?
I was able to do a research and I could see that IE11 is supported as you can see here:
Do you know when this problem started to happen? You might want to try to access IE through the Safemode and see if you can replicate the same problem. Also, try a different network environment to see if that is the issue.
I'm also in the process of testing JIRA in IE11 for a planned upgrade and so far not having any luck getting JIRA to work in IE. I've tried multiple settings changes to Security rules and still don't seem to be making any progress. Were you ever able to resolved your issue?
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