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JIRA on Internet Explorer 11 doesn't work

Daniel Silva

Good morning,

we have several customers reporting that when they try to open Jira on Internet explorer 11, appears an empty page.

After a research, we propose to:
1. Disable the browser's compatibility mode;
2. Enable all TLS x.x versions;
3. Check out if they have the last Java version;
4. Enable the active scripting;
5. Empty the temporary files;
6. Not use proxy in the communications;
7. End the link's access line with a forward slash (/).

Despite all this advices, they still have no access to Jira.
Bear in mind they are capable to access to Jira on other browsers, like Chrome, Firefox...
What else can they do in order to have access to Jira on IE11?

Accepted answers

William Zanchet

Hi Daniel,

I was able to do a research and I could see that IE11 is supported as you can see here:

https://confluence.atlassian.com/jira/supported-platforms-207488170.html

Do you know when this problem started to happen? You might want to try to access IE through the Safemode and see if you can replicate the same problem. Also, try a different network environment to see if that is the issue.

Cheers,
WZ

All comments

William Zanchet

Hi Daniel,

I was able to do a research and I could see that IE11 is supported as you can see here:

https://confluence.atlassian.com/jira/supported-platforms-207488170.html

Stephen Sorrell

I'm also in the process of testing JIRA in IE11 for a planned upgrade and so far not having any luck getting JIRA to work in IE. I've tried multiple settings changes to Security rules and still don't seem to be making any progress. Were you ever able to resolved your issue?

unknown

Can I ask why this answer was marked as "the" answer? I've got a user on IE 11 that also has issues and we're on JIRA 7.1.2.

What I mean is: simply pointing to the docs that say IE 11 is supported doesn't really solve the problem...

Stephen Sorrell

Not sure if this will help but it seemed to clear up issues with JIRA and IE for us. Under Internet Options, click the Advanced tab and then under the Security settings, make sure the 'Enable DOM Storage' is checked.