JIRA custom field default value not "sticking"


We're using JIRA Cloud. I've set a custom field which needs to have one of its options as the default value.

I've set it up according to the options provided, but the default value isn't displaying on the Edit screen of the issues. I've created screens which appear as tabs on the main Edit screen, and this field falls within one of those.

Is there something I'm doing wrong?

image2015-3-30 12:51:57.png


image2015-3-30 12:53:0.png




1 answer

0 vote

You only get a default value when creating an issue.  If you edit an issue, then the data that the field was set to on create is selected (even if it was deliberately left empty).  

This is correct behaviour because humans won't look at the fields they are not interested in when editing.  Take the example where I create an issue with "colour" set to "red" (and the default was "blue").  I've set that colour deliberately when creating the issue.  Later, I come back and alter the due date on the edit screen.  I've got no interest in the colour during that change, so for JIRA to set it to blue, just because I've editied the issue breaks the data.  Humans won't check that defaults are not breaking their data.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot