JIRA Sprint report linked pages dropdown does not show

[Yannis Sliman]

I get this message when I am on a JIRA Sprint Report and click on the Linked Pages link:

"No Confluence server is configured. Please check your Application Links configuration."

Any ideas what might be going wrong?

Thank you,

Yannis

[Petter Gonçalves]

Hello Yannis,

Sorry to hear you are facing this problem.

The error you are facing when trying to access the Linked Pages from the Sprint report is a general error that indicates a problem with your application links that are blocking Jira to communicate with Confluence application. Please, follow the steps below to troubleshoot it.

P.S: If you are not a site administrator in your JIRA Site, ask your site-admin to perform those steps and provide the information required:

1 - Do the Confluence application is on the same site as Jira? Are both applications in Server or Cloud platforms?

2 - Have you properly linked your Confluence application to JIRA using the Application links guide?

3 - Follow this troubleshooting guide: Troubleshoot application links 

3 - Check in the developer console of your browser if any other errors are returned when clicking on the Linked pages.

Let me know if you have any questions.

[Yannis Sliman]

Hi Petter,

1. Both Confluence and JIRA are on Cloud.

2. Confluence is already in the Application Links (check screenshot: https://www.dropbox.com/s/xaexnmwzm9kja3b/Screenshot%202019-11-20%2010.06.39.png?dl=0)

Do I still need to follow steps 3 and 4?

Thanks

Yannis

[Petter Gonçalves]

Hello Yannis,

Yes, please try to follow the troubleshooting guide provided and step 3 and check if any errors are returned in your browser developer console.

[Vaibhav Saxena]

No error coming in developer console. But still jira sprints showing "no application linked"