JIRA Is broken - Does not display tests or Test Execution Data

oliver.rynn April 29, 2023

Error 444.JPGError Message 2.JPGError Message 3.JPGError Message.JPG

Team is trying to work over the weekend and has logged into find that no data from tests i.e. steps and no data from executions is working. 

JQL filters are not picking up any data and the reports function is not currently working. 
 
When queries or actions are attempted - the loading screen just circles forever. 



2 answers

1 vote
Robert Wen_ReleaseTEAM_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 29, 2023

Hello @oliver.rynn ! Welcome to the Atlassian Community!

It appears that XRay, the Marketplace app that provides test management capabilities, had an outage.  You can view their status here: https://xray.statuspage.io/

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 30, 2023

Hi @oliver.rynn and welcome to the community,

When you use an app within Jira, it's a best practice if you first look the problem to the vendor of the app, instead of Jira. If the problem is from the vendor, as it is now and it was well pointed by @Robert Wen_ReleaseTEAM_ ,then this leads to the source of the problem. If not then you, you can always check status.atlassian.com for updates over Atlassian outages.

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