JIRA Import Error


I've taken a full JIRA backup from an onDemand instance and am attempting to import that backup into a new OnDemand instance. The zip file is 1.9GB and on the JIRA Import Wizard page I can see my backup file (JIRA-backup-20131209.zip) in each of the four drop down fields available: JIRA Export, Attachments, Avatars, Logos

I've selected the backup file for only the JIRA Export and afgter clicking next the following error appears:


* This archive doesnt contain any valid JIRA Export file

Any ideas?


3 answers

1 accepted

0 votes
Accepted answer

Thanks Mauro. I opened JST-84016. I learned this is a known issue. Nick was able to split my backup into jira.zip, attachments.zip, and avatars.zip, and I successfully imported the data.

0 votes
Mauro Badii Atlassian Team Dec 13, 2013

Hi Kevin

It looks like you haven't separated the avatars, attachments, etc. Please look at the steps previous to the import that explains how to do so. If it looks like everything is fine, then I would suggest reporting it to support.atlassian.com. The OnDemand Support team can take a look at the files on the webdav directory to find and explanation and help you solve it. :)


Thanks Mauro. Based on what I'm reading on the previous page the prerequisit for the JIRA import is the import file itself. Compressed copied of attachements or avatar is optional. I will try moving those files to the top level directory as suggested. Thanks

The import file itself (ex. JIRA-backup-20131209.zip) should stay zipped, correct?


0 votes
Mauro Badii Atlassian Team Dec 13, 2013

Hi Kevin,

It shoud stay zipped, that's right. The other optional fields must remain empty if you are not importing them. Maybe try that first with only the jira file.

Avatars.zip should have the folder avatars with the avatars inside it and the file attachments.zip a folder attachments with the files inside.

If after trying you don't seem to be going anywhere, maybe you'd like to create an issue at support.atlassian.comand we'll be happy to help :)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you