Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues assigned to disabled user

Hi all,

Is it possible to re-assign issues from a "disabled" user to a current user? Active Directory disabled the account and the issues need to be re-assigned after the fact.

Again just for clarity, access isn't revoked. The connected Active Directory acct was removed causing the Atlassian acct to show as "disabled".

The KBs and other questions regarding inactive users weren't relevant.

As a last resort, anyone know if Jira Support can re-assign issues on the backend?

Much appreciated!

1 answer

0 votes
Vero Rivas Community Leader Jun 16, 2021

Hi @JRodney Estrada 

   Of course, you can make a bulk change and change that deactivated user to whoever you want, you will have to take into account that if it is to assign several users, you will have to make several queries depending on the criteria you want to change

Cheers

Hi @Vero Rivas ,

Thanks for your suggestion. I played around with basic search and JQL but was unable to find the disabled user. I even tried inactive(username) but no success.

I suspect the linked Active Directory acct will need to be re-activated (at least temporarily) for me to bulk re-assign the issues... unless Jira support can do it on the backend?

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you