Hello, I'm Lee Hyunseop of the CS team of Bearrobotics. Subject: Issue with Commenting in JIRA - Keyboard Shortcuts Interfering Description: I am experiencing an issue where keyboard shortcuts activate while I'm trying to write comments in JIRA, preventing me from completing the comments. This issue persists even when I disable keyboard shortcuts. Attempts to resolve: * Updated and reinstalled Chrome * Removed keyboard shortcuts * Conducted various other fixes found through Google searches, all unsuccessful I would also like to attach a video demonstrating the issue, but I am unable to do so. For your reference, my operating system is Ubuntu 22.04.2 LTS Could you please help resolve this issue as it is impacting my ability to use JIRA effectively? Thank you.

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Issue with Commenting in JIRA - Keyboard Shortcuts Interfering

Hyeon Seop Lee

Hello, I'm Lee Hyunseop of the CS team of Bearrobotics.

Subject: Issue with Commenting in JIRA - Keyboard Shortcuts Interfering

Description: I am experiencing an issue where keyboard shortcuts activate while I'm trying to write comments in JIRA, preventing me from completing the comments. This issue persists even when I disable keyboard shortcuts.

Attempts to resolve:

Updated and reinstalled Chrome
Removed keyboard shortcuts
Conducted various other fixes found through Google searches, all unsuccessful

I would also like to attach a video demonstrating the issue, but I am unable to do so. For your reference, my operating system is Ubuntu 22.04.2 LTS

Could you please help resolve this issue as it is impacting my ability to use JIRA effectively? Thank you.

Accepted answers

All comments

Hyeon Seop Lee

Young Shin_d4t5l1

Hi, i'm suffering exactly the same problem, i can't work at all. please would you let me know if you find any solution? thanks.

Shunsuke SHIGEMITSU

Hi, I have the same issue here, starting this morning. The focus on the input field disappears once I input a single character.

I also use Ubuntu 22.04.4 LTS and this happens with every browser.

Bo Zhao_a0vlc1

Yeah same problem here, looks like it has affected a wide range of customers.

Atlassian has acknowledged and has been working on this issue, you can track the Jira service health from the Status page - https://jira-software.status.atlassian.com/

Currently it is showing "Under Maintenance" for most of the Jira functions.

Regards

kvrampage

yes same issues to all of my team members - Brisbane Australia

Sherwin Soriano_cnhh8m

Same issue happening on our side but the workaround we can use it use notepad and put the comment in there and copy-paste in JIRA... that works on our side.

Bo Zhao_a0vlc1

Jira status page has been updated with the reported incident, Jira Create and edit function has been marked as "Major Outage".

Hyeon Seop Lee

Resolved

Clark Everson

Hi @Hyeon Seop Lee

Can you please share how you resolved it in case someone else runs into the issue?

Much Appreciated!

Javier Pastor Montesinos

Same issue, since some months ago the WYSIWYG editor is a nightmare of input delay, forgets, repeats and misorders while typing. Don't know what they did, but it's horrible. Very angry with JIRA now. This comment box is faulty too

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