Issue in adding a child tasks in story or task

Mehak July 2, 2024

Hi, I am facing a issue while creating  a child issue as jira is not allowing me to add child issue with the main story or task

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Hi Mehak - Welcome to the Atlassian Community!

This is the second time I have heard this in a few minutes. Can you provide the exact steps so I can see if I can duplicate the same error? 

Mehak July 2, 2024

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Mehak July 2, 2024

Hi @John Funk 
As I've attached the video that child issue is not creating in the story or task , Everything worked perfectly at last night
Looking forward for your response to this issue

Mehak July 2, 2024

@John Funk  I have cleared cache of browser or also checked it on the incognito window, but issue seems not to be resolved yet

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

I don't see an Epic listed as a Parent. Also, what type of project is this? Company-managed? Team-managed? 

Mehak July 2, 2024

 @John Funk It's company managed project

Mehak July 2, 2024

@John Funk As Epic is listed with this story but still unable to create child issue
 2024-07-02_16-18-52.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Are you using an add-on for that? That's not standard Jira functionality. 

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