Is there a way to merge user account in JIRA?

We've just started using JIRA OnDemand and have imported our issues from a standalone version of JIRA. Now our users are using the Google Apps / OnDemand login method new accounts have been created for them, leaving their old accounts there too but now unused.

These old account have many issues and comments assigned to them. Is there a way to bulk update the issues assigned to the old account to the new user accounts?

9 answers

This allows everything but the comments to be changed. How do I change the user account of the comments?

Did you ever figure this out? We're having the same issue with comments.


I do have the same problem - is there a possibility to change the users of the comments?


It's not possible to reassign the comments in OnDemand, unfortunately.

0 votes
Joe Wai Tye Atlassian Team Sep 05, 2013

Hi Gareth,

You should be able to bulk edit the issues to change the assignees from the old accounts to the new ones.

For more details and instructions regarding this, please refer to this documentation - Modifying Multiple ('Bulk') Issues

Yep, you can bulk change the assignee, and reporter, fields as per this Knowledge Base article -

+1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1

Same exact issue here - had been using JIRA for years with a standalone instance. Want to switch to OnDemand but stuck with multiple copies of our userbase and comments that can't seem to be migrated.

Is there some incredibly painful way to accomplish this for now? ->Some<-
type of workaround? It's difficult for me to believe there is no possible
workaround for this problem.

Hello, I'm trying to import using CSV and I simply want to map the imported data to users that are already in the system. But so far, it's just been creating new user accounts with made up emails. Could someone point me to the right way to do this?


0 votes

This is being tracked here:

I searched and searched for the "Bulk Edit" button. Finally figured out that it is necessary to search for issues. Only then the menu item at the upper right in the issue list screen shows up.Screen Shot 2017-05-04 at 4.17.35 PM.png

0 votes

Hi Folks,

Well how would you merge 2 accounts on SERVER instance.

One way is the Database way (Which is prone to user errors).

but Atlassian should take this up as a enhancement.




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