Is there a way to merge user account in JIRA?

We've just started using JIRA OnDemand and have imported our issues from a standalone version of JIRA. Now our users are using the Google Apps / OnDemand login method new accounts have been created for them, leaving their old accounts there too but now unused.

These old account have many issues and comments assigned to them. Is there a way to bulk update the issues assigned to the old account to the new user accounts?

8 answers

This widget could not be displayed.

This allows everything but the comments to be changed. How do I change the user account of the comments?

Did you ever figure this out? We're having the same issue with comments.


I do have the same problem - is there a possibility to change the users of the comments?


It's not possible to reassign the comments in OnDemand, unfortunately.

This widget could not be displayed.
Joe Wai Tye Atlassian Team Sep 05, 2013

Hi Gareth,

You should be able to bulk edit the issues to change the assignees from the old accounts to the new ones.

For more details and instructions regarding this, please refer to this documentation - Modifying Multiple ('Bulk') Issues

Yep, you can bulk change the assignee, and reporter, fields as per this Knowledge Base article -

This widget could not be displayed.

+1 +1 +1 +1 +1 +1 +1 +1 +1 +1 +1

This widget could not be displayed.

Same exact issue here - had been using JIRA for years with a standalone instance. Want to switch to OnDemand but stuck with multiple copies of our userbase and comments that can't seem to be migrated.

This widget could not be displayed.

Is there some incredibly painful way to accomplish this for now? ->Some<-
type of workaround? It's difficult for me to believe there is no possible
workaround for this problem.

This widget could not be displayed.

Hello, I'm trying to import using CSV and I simply want to map the imported data to users that are already in the system. But so far, it's just been creating new user accounts with made up emails. Could someone point me to the right way to do this?


This widget could not be displayed.

This is being tracked here:

This widget could not be displayed.

I searched and searched for the "Bulk Edit" button. Finally figured out that it is necessary to search for issues. Only then the menu item at the upper right in the issue list screen shows up.Screen Shot 2017-05-04 at 4.17.35 PM.png

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

55 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you