We've hit a limitation with JSM - we were using the same project for multiple customers but the max number of SLA within a project is only 60 so we are splitting the customers across multiple projects. So,I want to know how many projects can be set up in JSM.
Hi @Jay Rajaram,
There is no limit on the number of projects. You can go as crazy as you like.
Have a look though into the way you manage access to those projects and take some time to think through the way you want to separate things. Also - maybe take some time to see if you can't consolidate some of you SLA's into defaults and (some, limited) exceptions. 60 different SLA's sounds like a situation that's hard to handle, even aside of the tooling.
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