Is it possible to use Lookup objects in Jira Software project?

Urmo
Contributor
July 24, 2024

Hi

I know that in Jira Service Management project i can use in Automation Lookup objects what are hold in Assets but is there any solution that I can use Lookup objects with Jira Software project also if i had Assets module?

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Marc - Devoteam
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July 24, 2024

Hi @Urmo

Yes you can use asset custom fields also in Jira Software (just Jira now).

And you will be able to use the lookup objects also in automation rules related to Jira Software projects.

Urmo
Contributor
July 24, 2024

Idea is lookup objects from assets and create ticket into projects for every object owner but right now i understand that i should do it thru customfield?

Marc - Devoteam
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July 24, 2024

Hi @Urmo 

Asset information can be access directly via an automation rule, there is no custom field for this needed.

But if you want to show asset information in issues in your Jira Software project, you will need to create custom fields, just as you would do in JSM.

The practice is identical.

If you would just have Jira Software, you wouldn't have asset options at all.

Urmo
Contributor
July 24, 2024

Idea is use Jira Software project where i can Lookup objects from Assets. Take out un updated objects and generate with automation ticket users. If I use Jira Service Management, then I need license for 100 users but I was hoping that I can use Lookup Objects also in Jira Software project and generate there tickets where user can see assets values and set accept data or let change Asset values.

Marc - Devoteam
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July 24, 2024

Hi @Urmo 

This can't be done, this requires a JSM license to make use of the Assets functionality.

Urmo
Contributor
July 24, 2024

I have in same atlassian.net Jira Software and Jira Service Management license.

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