Is it possible to get phone support with premium account?

[Tom Judge]

Is it possible to get phone support with premium account? I could really use some help with configuration. Phone would be best.

[Jack Brickey]

Support by deployment tier is detailed here - atlassian-support-offerings 

Phone only comes w/ Enterprise.

[Bastian Stehmann]

Hi @Tom Judge ,

No, there is no phone support. But if you have your support request, you might ask to set up a call with them. Sometimes they accept such requests.