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Invisible users

Stefan Fuhrmann
Stefan Fuhrmann Mar 20, 2023

After trying some Apps, I have now a bunch of "invisible" users, I can't assign them an issue, but I can mention them & the show up in History.

For example "BigGantt - neat gantt chart" will show up when typing "@B" -> this is really annoying.

I already deactived + removed all Apps, but the users still be there. I checked all know user pages and doesn't found them. But they have a profile I can access via ... /jira/people/<user-hash>

Is there any way to remove them?

 

Thanks!

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Aron Gombas
Aron Gombas Mar 21, 2023

As far as I know, every app developed using the Forge platform will create a user account that represents the app itself to a site at installation. There is no problem with the actual creation.

The problem comes when it starts conflicting with real human users, as you described. I can confirm that I'm seeing similar conflicts...

Unfortunately, I don't know how to delete those users after uninstalling the app. (I think it is not possible right now...)

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Stefan Fuhrmann
Stefan Fuhrmann Mar 24, 2023

Yeah, really annoying, thanks for sharing your infos.

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