when we tried to import CSV into jira, we got the following error: and we also attached the log. A few days ago, we were able to import CSV into Jira. However, as of today, we always get an error when importing.

Great- glad you can move forward.

Hi @John Funk , Sorry for the late update, We found another way and we think it's enough to continue the process. Thanks for your help, and I really appreciate it.

Hi @Jovin , is still not working. :( But we found another way, and we think it's enough to continue the process. Thanks for your help, Jovin I really appreciate it.

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[Import CSV] Error importing issue

RIZKY JTUASIKAL

when we tried to import CSV into jira, we got the following error:

error import.PNG

and we also attached the log.

log error.PNG

A few days ago, we were able to import CSV into Jira.

However, as of today, we always get an error when importing.

Accepted answers

All comments

Jovin

Hi @RIZKY JTUASIKAL

Can you share your CSV file? Have you tried importing to a blank project to test if the file works?

RIZKY JTUASIKAL

Hi @Jovin ,

because I can't attach the CSV file here, Here's the data in our CSV file:

Issue type

Summary

Issue id

Parent

URL MoA

Supporting Documents of Approved Budget

MoA Signed Date

Proposed Budget - Hardware Server

Proposed Budget - Hardware Non Server

Proposed Budget - Software / Development Fee

Proposed Budget - Professional Service

Proposed Budget - From Previous Project

Budget Year

Budget Plan Name

MoA Number

MoA Title

Sisa MoA Total

Proposed Budget

IT Business Alliance

Status

Process Type

Linked Issue

MoA Project

NO 1 - Testing MoA Title

TPTM-1

https://jenius.atlassian.net/jira/software/c/projects/BTPNI/settings/details

17-Jul-24

10000000

2024

Testing

NO 1

Testing MoA Title

10000000

norbertus.wusana@btpn.com

In Progress

Project

TBSM-36

MoA Project

NO 2 - Testing MoA Title

TPTM-1

https://jenius.atlassian.net/jira/software/c/projects/BTPNI/settings/details

17-Jul-24

10000000

2024

Testing

NO 2

Testing MoA Title 2

10000000

norbertus.wusana@btpn.com

In Progress

Project

TBSM-36

hope it helps

RIZKY JTUASIKAL

image (3).png

Here's how it looks when we're mapping values

John Funk

Hi Rizky

Are there any other required fields to create a new issue for that Project and Issue Type? In other words, if you clicked the Create button on the screen and entered just those fields would it create the issue?

RIZKY JTUASIKAL

Hi @John Funk ,

"if you clicked the Create button on the screen and entered just those fields would it create the issue? "
>> Yes, it will create the issue

John Funk

That screen print just shows the list of fields on the screen. Did it actually create a new issue? Can you share that with the field field in?

RIZKY JTUASIKAL

Hi @John Funk ,

Here's a capture of the field information when creating the subtask:

Jovin

Hey @RIZKY JTUASIKAL

Apologies for the delay - could you perhaps remove the column for issue-id and make sure your URL are inside "" inside the ,, (e.g.

Issue Type,Summary,Parent,URL MoA,

MoA Project,NO 1 - Testing MoA Title,TPTM-1,"https://aosidjoaisjd"

Other than that, all I could suggest would be limiting down some of the fields and testing which one is incorrect. But from the logs it looks like it's the insert of the issue ID that's causing problems.

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