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I have done jira cloud setup free version. How to enable Zephyr scale trial version to it?

I have requested for the app in JIRA Settings -->Apps-->App Requests. It is showing me the status as open, may i know who has to approve the new app Requst.

I checked at its not showing me any pending Requests.

Could any one help me to get plugin installed in JIRA cloud.




3 answers

0 votes
Andy Heinzer Atlassian Team Dec 29, 2021

Hi @U Sravani 

I can see that you are a site-admin member on this site, which can grant you access to administrate the site itself.  However it looks like your account is technically not able to admin the Jira product.  Normally the site-admin grants this role by default, but it is possible that you or another administrator might have customized this role not to have this.

You can try to go to (this will redirect you to the site and show you the products on the site like Jira and Confluence and which users have access)

Then click the Administration access tab on this page in order to see which groups are granting administration of Jira.  If the site-admins is not in this administration access, then you will need to find the specific group name that is setup to administer Jira here and note that group name.

This would explain why you only see the option to request an app, and not the ability to install it yourself as only Jira admins can do this.

Try this,

  1. Go to (this will redirect you to the site and show you the groups for this site).
  2. Click on the administrators group (or whatever group name you found in the steps above).
  3. Add your account to this group.
  4. Then you should be able to return to the Find new Apps and install any app from Marketplace as an admin of Jira.

Check these steps and let me know if this helps.


0 votes
Jack Brickey Community Leader Dec 21, 2021

Hi @U Sravani , to be clear if you go to More in the top menu an then Apps > find new apps and then search for Zephyr Scale then Try it free then it is not installed? What do you see when you click Try it free?

Hi Jack,


I am getting attached window after clicking on Try it Free.




Jack Brickey Community Leader Dec 21, 2021

Ok and then you submit the request but it doesn’t show in the view app requests?

I am able to see in the App Requests, but my question is who has to approve it. Its Status is "Open".

Please refer attached Screenshot.app_reqs.PNG

Can anyone help me on this?

Jack Brickey Community Leader Dec 23, 2021

Well the Org admin would approve/install. But the previous image would convey that to be you so either this is a ‘bug’ condition or it is something to do with Free. I checked this article about unsupported apps on Free but Zephyr isn’t on the list. I will escalate this post so that an Atlassian will see it.

0 votes
Pramodh M Community Leader Dec 21, 2021

Hi @U Sravani 

It seems like you have only Jira Admin Permissions on your Site.

Site Admin needs to install the Apps in Old View Site if it was created long back ago.


Hi Pramod,


Thanks for your Reply. I am the Site admin for it. Please refer attached SS.




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