I have created a new project. When I try to create the issue its showing duplicate fields.

[Shilpa Priyadarshini]

I have created a new project.

When I click on "Create" button the pop up shows all the fields twice.

Please help how to remove the duplicate fields

[Marc -Devoteam- · Accepted solution]

Hi @Shilpa Priyadarshini 

Welcome to the community.

Can you try another browser or clear your cache and cookies.

[Shilpa Priyadarshini]

Hi @Marc -Devoteam- thanks for the response

I have checked. It doesn't work

[Marc -Devoteam-]

Check the screens you are using on the issue types on the project.

Can you share screenshots?

[Shilpa Priyadarshini]

[Marc -Devoteam-]

Hi @Shilpa Priyadarshini 

Check your screens used on the project.

But I have never seen this. Is it the same in a different browser, I can't imagine?

Also try an incognito window.

[Shilpa Priyadarshini]

Hi @Marc -Devoteam- 

Yes its same in the incognito window and also in the other browsers

[Marc -Devoteam-]

Have you checked the screen(s) that are used on the project, are there 2 fields called summary on it?

If you create a new project, does it have the same issue?

[Shilpa Priyadarshini]

Hi @Marc -Devoteam- 

Issue is resolved. Thanks for the response

[Trudy Claspill]

Hello @Shilpa Priyadarshini 

Can you please share with us any change that you made to resolve the issue?

Or did the issue resolve on its own without you making any changes?

[Shilpa Priyadarshini]

Hi @Trudy Claspill 

In the project setting there was the issue with the screen configuration (Duplicate fields were added.)(No clue how.) So have removed the duplicate fields and it worked.

Flow:

Project Setting- Issues- Screen- Selected the default screen scheme- Edit - Select the screen scheme- Configure Screen- Removed the duplicate fields

[Marc -Devoteam-]

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

[Shilpa Priyadarshini]

Hi @Marc -Devoteam- 

Thanks for the response. It worked