I cannot create filter using date range to view dates of created ticket

Shahrzad Shariati March 10, 2023

I do not have advanced filter (not sure why) only basic. The date range does not work either. I see date created but when I try to create a range using any of those fields and hten search, it is blank output. 

2 answers

1 vote
Kristopher Perez
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March 10, 2023

Hello @Shahrzad Shariati ,

I think we might be able to help better if you provide us a screenshot of the view you are currently using with the blank results. This should give us the context to help guide you.


Shahrzad Shariati March 11, 2023

For the first issue: The advanced search this is all I see:

Screenshot 2023-03-11 at 11.44.34 AM.png


For the date range, seems to be working today. I was not seeing an output. All good there now! 

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Logan Mulderrig April 22, 2024

The advanced search is shown currently on the screen. The basic search has been highlighted in red on your screenshot.

createdDate > "2017/11/20 22:00" AND createdDate < "2017/11/21 6:00"

0 votes
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March 10, 2023

@Shahrzad Shariati ,

Yes, it is not the correct behavior not to have advanced filter. May want to submit a ticket to Atlassian support to get that checked out.


However, when you do get advance search back up again, follow this link for examples to perform data range search:




Hope the helps.



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