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I can not login from android mobile app

Hello everybody,

 

My company accepted to get Jira software for managing our works. My account is working from PC, however I can not login from mobile app

 

My mobile is Samsung 10s and the OS is Android 10, I got this message:

 

WhatsApp Image 2021-02-18 at 18.50.41.jpeg

 

Please help me?

2 answers

1 accepted

0 votes
Answer accepted

I use mobile app, however when I login it takes me to google chrome

 

I thought chrome needs update, and I tried but it can not update for some reason

So, I downloaded firefox and now it works

It will good to know the root cause

0 votes

Hi! 

Do you use google chrome from android  or is this mobile app?

if first one, please, try to log in via private mode. 

if second one, please, restart your phone :) 

I use mobile app, however when I login it takes me to google chrome

 

I thought chrome needs update, and I tried but it can not update for some reason

So, I downloaded firefox and now it works

 

Thanks

Like Gonchik Tsymzhitov likes this

Looks like the google chrome to redirect using your google account. 

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