I can not login from android mobile app

[Ahmad Ziyazan Tibi]

Hello everybody,

My company accepted to get Jira software for managing our works. My account is working from PC, however I can not login from mobile app

My mobile is Samsung 10s and the OS is Android 10, I got this message:

Please help me?

[Ahmad Ziyazan Tibi · Accepted solution]

I use mobile app, however when I login it takes me to google chrome

I thought chrome needs update, and I tried but it can not update for some reason

So, I downloaded firefox and now it works

[Gonchik Tsymzhitov]

It will good to know the root cause

[Gonchik Tsymzhitov]

Hi! 

Do you use google chrome from android  or is this mobile app?

if first one, please, try to log in via private mode. 

if second one, please, restart your phone :) 

[Ahmad Ziyazan Tibi]

I use mobile app, however when I login it takes me to google chrome

I thought chrome needs update, and I tried but it can not update for some reason

So, I downloaded firefox and now it works

Thanks

[Gonchik Tsymzhitov]

Looks like the google chrome to redirect using your google account. 

[NoBody John]

Thanks!

After restart my phone, the login problem is resolved!

I use Android 11 with latest version app (2021.15.16392)