How to sort by severity (other custom fields)?

[Svitlana]

I've created the custom severity field for bug issues, but it seems there is no obvious option to use this filter for sorting... I wanna track KPIs based on it, do you know if this is possible? Priority field sorting works well though.

[Mathew Lederman]

@Svitlana Are you trying to sort in a JQL Search? In that case you can simply use the ORDER BY function or click the column to sort. 

If you're trying to sort as part of a kanban board, you can use the same ORDER BY function as part of the query, or use the Rank function built into the board.

Perhaps if you can explain how or where you're trying to sort we can offer better solutions.

[Svitlana]

@Mathew Lederman yes, trying the JQL search, but it says that the field doesn't support sorting at all somehow. 

I see and use the severity custom field in tickets though. And can sort by default Jira fields as well.

[Mathew Lederman]

What type of field is severity? That might help explain the problem.

[Svitlana]

The type is Select List (single choice). It includes 4 options inside.

[Mathew Lederman]

Are you by chance running into this issue? https://jira.atlassian.com/browse/JRACLOUD-26342

[Svitlana]

Yes, it is. Changed to Multi Select Searcher and sorting works now. Thank you!