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I've created the custom severity field for bug issues, but it seems there is no obvious option to use this filter for sorting... I wanna track KPIs based on it, do you know if this is possible? Priority field sorting works well though.
@Svitlana Are you trying to sort in a JQL Search? In that case you can simply use the ORDER BY function or click the column to sort.
If you're trying to sort as part of a kanban board, you can use the same ORDER BY function as part of the query, or use the Rank function built into the board.
Perhaps if you can explain how or where you're trying to sort we can offer better solutions.
What type of field is severity? That might help explain the problem.